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EpicSwim is committed to respecting the privacy rights of our customers and all visitors to our web sites, web pages, interactive features, applications, blogs, social networks, and other online or wireless offerings, that post a link to this Privacy Policy. This Privacy Policy applies to the information gathered through the use of www.epicswim1.com and any other websites or mobile applications that we own and control and that link to this policy.

 

What you will find in this Privacy Policy

 

What information and Personal Data we might collect about you

How we may use your Personal Data

How is your information shared

What choices can you make about your Personal Data

How do we protect your Personal Data

Contact information

1. What information and Personal Data we might collect about you

 

In order to handle your purchases, provide customer service, improve our products, provide in-person experiences or events and send you information about our products, trends and promotions, we may ask you to provide your:

 

Identifiers: such as your name, postal address, email address, social media handle, telephone number, or Identification materials used to verify eligibility for discounts and other offers;

Demographic information: such as your age, date of birth, or gender;

Transaction information: such as information regarding purchases, returns or exchanges; product reviews you provide; clothing size/fit information; and communications between us;

Payment information, including gift card information; and

User generated content (UGC): such as photos, videos, blog posts, or social media posts.

If you choose not to provide certain information to us, you may not be able to complete a purchase, participate in an experience, or receive other services or information.

 

Information that we automatically collect from you

 

When you visit any of our websites or applications or access our in-store Wi-Fi, we may automatically collect:

 

Identifiers: such as device ID, IP address, and online identifiers, such as cookie numbers;

Internet activity information: such as device type; browser types and version; browsing history; search history; interactions with our websites, applications, communications, and advertisements; referring sites; network activities when using our Wi-Fi; and content and pages viewed;

Location information: such as geo-location of your devices

Audio visual information: such as call recordings

Inferences: such as your preferences and interests based on your online activities.

Other information we collect:

 

We may collect information about you from activities related to other Pentland businesses or third parties like web hosting providers, shipping providers, retail partners, analytics companies, social media platforms, data companies, and marketing and advertising services such as:

 

Identifiers: such as updated contact information, social media handles, device identifiers, cookie numbers or similar online identifiers;

Demographic information: such as your age, date or birth, or gender;

Internet activity information: such as content or reviews you post on social media or other third-party platforms; and

Inferences: such as information about your shopping preferences and interests.

The information that we obtain from social media platforms depends on your account and privacy settings within the platforms and the platforms privacy policies.

 

Some of the information above is collected on our websites through web browser cookies and other technologies (web beacons/gifs, pixels, page tags, script) that receive and store certain types of information whenever you interact with us or third parties that may direct you to our websites. We may use similar technologies to collect information when you use our applications. We use these tools for a variety of reasons, including to analyze and improve our websites and applications, or to remember your preferences and provide more personalized advertising.

 

Third party automated information collection and Interest-Based Advertising

 

EpicSwim uses third party advertising companies to display ads tailored to you based on how you browse and shop online, a practice commonly referred to as “interest-based” or “behavioral” advertising. We allow these third parties to collect certain information when you visit our websites or use our applications, including non-personally identifiable information (browser type, subject of advertisements clicks on, session IDs) and personal data (such as static IP address). These third parties typically use cookies or tracking technologies to collect this information on websites and applications owned by us or third parties. EpicSwim endeavours to adhere to the transparency and choice principles set forth in the Digital Advertising Alliance’s (DAA) Self-Regulatory Principles for Online Behavioral Advertising. To learn more about interest-based/behavioral advertising or to opt-out of this service, which is managed by the third parties, visit the Network Advertising Initiative Website or the Digital Advertising Alliance Website.

 

2. How we use your information

 

We use the information we collect for a variety of purposes, including:

 

To process your transactions and provide you with the products and services you request

To provide, maintain, protect, develop, and improve our websites, applications and services

To improve your experience on our websites and applications, and in our stores

For customer service, including to respond to your inquiries and requests

To communicate with you about our and third-party products and services, in accordance with applicable laws and with your consent where required

To analyze and learn about consumer trends and interests

To learn about the devices you use to access our websites, applications and other online services

To personalize the content you see on our websites and applications

To administer contests, sweepstakes, surveys and other promotions

To maintain your reward or loyalty program memberships

To provide you with communications, recommendations, ads, and other information of interest to you, including via interest-based advertising based on your online activities on our websites, applications and other online services

To maintain our community programs and focus groups

To use your UGC on our websites, social media accounts, and other marketing platforms (with your consent)

To verify eligibility for discounts and other offers

To prevent and detect fraud, criminal activity and violations of our terms of use

To protect our rights, as well as yours and others

To comply with our legal obligations

3. How your information is shared

 

We may share your information with our third party service providers that work on our behalf, including by providing or fulfilling the products and services you request, authorizing and processing your payments, performing fraud protection and credit risk reduction, product customization, marketing and promotional material distribution, website and application evaluation, data analysis, website improvements, and, where applicable, data cleansing, marketing, promotions and other services performed on our behalf or on behalf of our parent or affiliates.

 

In addition, we may share or transfer information about you to unrelated third parties:

 

when you engage in activities that are sponsored by third parties (e.g., cobranded offerings);

as required by law or a legal process, including investigating a potential crime

when we believe it is necessary to protect the rights, property, or safety of EpicSwim or other persons.

We disclose the following categories of information for our business purposes:

 

Identifiers: disclosed to service providers; payment processors; advertising and marketing partners; affiliates and subsidiaries; law enforcement, public and government authorities, and others; advisors and consultants; retail partners; and joint marketing partners.

Demographic information: disclosed to service providers; advertising and marketing partners; affiliates and subsidiaries; law enforcement, public and government authorities, and others; advisors and consultants; retail partners; and joint marketing partners.

Transaction information: disclosed to service providers; payment processors; advertising and marketing partners; affiliates and subsidiaries; law enforcement, public and government authorities, and others; advisors and consultants; retail partners; and joint marketing partners.

Payment information: disclosed to service providers; payment processors; affiliates and subsidiaries; law enforcement, public and government authorities, and others; advisors and consultants; and retail partners.

Internet activity information: disclosed to service providers; advertising and marketing partners; affiliates and subsidiaries; law enforcement, public and government authorities, and others; advisors and consultants; retail partners; and joint marketing partners.

User generated content (UGC): disclosed to service providers; advertising and marketing partners; affiliates and subsidiaries; law enforcement, public and government authorities, and others; advisors and consultants; retail partners; and joint marketing partners.

Location information: disclosed to service providers; advertising and marketing partners; affiliates and subsidiaries; law enforcement, public and government authorities, and others; advisors and consultants; retail partners; and joint marketing partners.

Audio visual information: disclosed to service providers; affiliates and subsidiaries; law enforcement, public and government authorities, and others; and advisors and consultants.

Inferences: disclosed to service providers; advertising and marketing partners; affiliates and subsidiaries; law enforcement, public and government authorities, and others; advisors and consultants; retail partners; and joint marketing partners.

At EpicSwim we do not share your personal data with third parties in exchange for money. We do share certain information with advertising and marketing partners in exchange for insights, digital advertising, and other valuable services. Such sharing may be considered a “sale” under certain laws. We disclose the following information in such circumstances:

 

Identifiers;

Internet activity information;

Location information;

Inferences; and

Transaction information.

We may also share your data in the event of an actual or potential sale, merger, acquisition or transfer of our business or assets.

 

We may use or share information that does not reasonably identify you with any third party and for any purpose.

 

4. How do we protect your data

 

Security Methods

 

We use commercially reasonable technical, administrative and physical security measures to protect the information that we collect or receive, in addition to contractual safeguards. Our websites use an industry standard encryption protocol known as Secure Socket Layer (SSL) to protect your order information. Each payment transaction made through our websites and applications (or any successor or similar digital property) will be transmitted using SSL encryption. We review our security measures periodically. Despite these measures, please be aware that no security measures are perfect or impenetrable. If you believe that you were the victim of a scam related to EpicSwim, contact us immediately.  Fraudulent charges need to be raised with your financial institution.

 

Children's Personal Information

 

EpicSwim is concerned about the safety of children when they use the Internet. Our websites and applications are not directed to children under the age of 13. If we become aware that a user is under the age of 13 and has registered without prior verifiable parental consent, we will remove their information from our files. If a parent or guardian discovers that a child under the age of 13 has provided us with information, we ask that they contact us If you no longer wish to receive promotional emails or direct mail from EpicSwim you can contact us immediately. 

 

5. How do you contact EpicSwim

 

If you have any questions about this Privacy Policy or EpicSwim's data practices, please contact us or send us an email on: kurt@epicswim1.com

 

Other requests can be sent to our Customer Service Team. If you no longer wish to receive promotional emails or direct mail from EpicSwim you can contact us at kurt@epicswim1.com

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